Frequently asked questions

Yes. Sellers pay nothing at any point. There is no listing fee, no success fee and no commission taken out of your sale price. The dealers pay us when they buy a car, which is why the service costs you nothing and why every offer you see is a net figure.

Five dealer offers, normally within 60 minutes during business hours. Submit outside business hours and the offers come back first thing the next morning. A small number of cars attract fewer, usually vehicles that are unregistered, written off or worth less than the cost of collecting them, and you will hear either way rather than being left waiting.

No. Offers are yours to take or ignore, with no obligation and no fee for declining. Sellers regularly use the offers as a market read before deciding whether to keep the car, trade it in or list it privately.

No. Dealers see your vehicle details, not your phone number, and only the dealer whose offer you accept is ever given it. Your details are never sold to a panel of buyers who all ring you, which is the single biggest difference between this and putting your number on a listing site.

We may contact you ourselves about your submission, including one you started and did not finish, by text or phone. Tell us to stop and we will.

The form takes about a minute. Offers come back within 60 minutes during business hours, and most sellers who accept an offer have the car inspected and paid out within two to three business days.

Each dealer prices your car against what they can retail it for, minus reconditioning, holding cost and margin. Kilometres, service history, tyres, panel condition and how quickly that model is selling in their state all move the number. Because several dealers price it independently, the spread between them tells you a lot about what the car is genuinely worth.

The offer is subject to a physical inspection, which is normal for every dealer purchase in Australia. If the car matches your description, the offer stands. If the inspection finds something undisclosed, such as accident damage or a mechanical fault, the dealer may revise the offer and you are free to walk away.

Yes, and it is common. The dealer pays out your financier directly and you receive the balance. If you owe more than the car is worth, you cover the shortfall to release the security interest. Ask your financier for a payout letter before you start so everyone is working from the same figure.

Generally not when you are selling to a licensed dealer, because the dealer handles compliance before they retail the car. The rules differ by state, so confirm with your state road authority if you are unsure. If you sell privately instead, a roadworthy or safety certificate is your responsibility in several states.

By electronic funds transfer from the dealer's business account, normally at the time the car is collected. Never release a vehicle or sign a transfer before the funds show as cleared in your account.

Submit it anyway and describe the condition honestly. Dealers buy damaged and high kilometre vehicles every day, they just price them differently. An accurate description gets you an offer that holds at inspection, while an optimistic one gets an offer that gets revised down in your driveway.

Statutory write offs cannot be re-registered and are not accepted. Repairable write offs, unregistered vehicles and cars with heavy damage may attract fewer offers. Motorcycles, caravans, trucks and machinery sit outside the platform.